What is the value of a MAC Address?
Identifying the value that a particular IT infrastructure component provides to the business is a difficult job, to do it successfully, the process goes like this:
- Understand what is valuable to your organization
- Identify the IT services that enable the above to happen
- List the specific “entry points” that people use to interact with those services
- Inventory the IT Infrastructure components that are behind each of those "entry points."
Understanding the "impact" of an event is the same exercise, in reverse.
The above list should be your "compass" to navigate through the noise of "best practices," "buzzwords" and vendors pushing solutions you don't need:
- Monitoring everything is silly, you should have a pro-active, full-coverage, tailored monitoring to ensure 1. is happening before you waste more time searching for the "best monitoring system."
- Documenting 1 and the relationship with 2 ("why did we do this?") is the best use of your time, because this is what makes your organization and IT operation unique.
- Setting yourself to "document everything" is the best way to guarantee you will feel like a failure every day, especially if you start from 4 and think you can get all the way up to 1 in this lifetime. Unfortunately, that is what many engineers want to do (we suffer from "perfectionitis").
- Inventory usually focuses on 4., don't use inventory tools that can't tell you the relationship of the "thing" to the service they are a dependency for on the layers above (naming conventions won't fix the problem).
- "Automating everything" is a childish proposition, you should focus on automating the processes that directly impact 1 and 2, and the same goes for "change control.", "disaster recovery", etc.
- "DevOps", "Agile" and whatever is trending in 10 years are only useful if they move things faster for the services in 2 in your organization, anything else is just a waste of resources.
InsightNow! Automates steps 2, 3 and 4, in a way where you also know the relationships between 1, 2, 3 and 4, so you can traverse ALL your IT infrastructure in any direction, in under 15 seconds and have these benefits:
- You only need to document what is unique to your organizatin (step 1 and the relationship with 2), the rest is automated (including a Visio-like network diagram that is searchable and up-to-date automatically)
- No need for inventory systems (InsightNow! gives you an up-to-date inventory of everything you have, from any vendor)
- Creating a checklist for a maintenance window is as simple as selecting the "thing" you are planning to affect, InsightNow! Automatically calculates everything else: Whom to notify, impacted services, dependent infrastructure, engineer owners, etc.
- Understanding the impact of hundreds of monitoring events from multiple monitoring systems is as easy as understanding one alert. In both cases InsightNow! generates a view of related components, you can understand in 5 seconds if you are dealing with one problem or multiple unrelated problems (automatic problem management, as known by ITIL)
- Your whole IT infrastructure becomes a database and API, so you can integrate with your own workflows, push and pull data (API, SQL-like interface, triggers, visualization, dashboards), etc.
We remove the most dreadful activities in your IT Operations, save you a lot of time, and give you back a way to look at your IT infrastructure as it relates to the value it provides to your organization (so you can justify the budget and focus your attention where is needed).